1. Add-ons and feature activation
Optional board features (add-ons) are digital and are activated in your own copy of the app as soon as the payment is verified. Because they are available immediately, add-on purchases are final and not refundable once activated. To check a feature before you buy, request a demo.
2. When we will refund in full
- Activation failure: your payment succeeded but the add-on did not activate, and we could not fix it within 7 business days.
- Duplicate payment: a billing error charged you twice for the same setup or add-on.
- Feature not as described: a feature does not work as described and we could not fix the problem within 7 days of your purchase.
3. Setup and website services
The refund terms for your branded board setup, and for any website we build with it, are written in the quote we send you before you pay. If you need to cancel, you can do so for a full refund at any time before we start deployment or configuration work on your copy. Any approved refund is paid less the non-refundable transaction fees charged by Razorpay. Once our team has started work on your setup or website, the fee for that work is final and not refundable.
4. Online plans (hosted workspaces)
- Try first: when a free trial is offered (shown on the pricing page), you can check the plan before you pay anything. When it is not, the 7-day refund on your first payment below lets you try it without risk.
- First payment: if you are not happy, write to us within 7 days of your first paid period starting and we will refund that payment in full, less Razorpay's transaction fees.
- After that: payments for a period that has started are not refundable. Because there is no auto-debit, you are never charged again unless you renew yourself.
- Upgrades: when you move to a bigger plan, the unused value of your current plan is taken off the new price instead of being refunded.
- Our side: if we close the service or your workspace for a reason that is not your fault, we refund the unused part of your current period.
5. How to ask for a refund
Email hello@palmgroflow.com within 7 days of your payment and include:
- Your app name (for example "[Company name] Board").
- The add-on or service you bought.
- Your Razorpay payment ID, shown on your payment receipt.
We will review your request and reply within 3 working days.
6. How refunds are paid
An approved refund goes back to your original payment method (card, UPI or net banking) through Razorpay. After we start the transfer, banks usually take 5 to 7 working days to show it in your account.
7. Switching off features and yearly renewals
You can switch off an add-on in the app at any time. Switching it off does not by itself create a refund for the rest of the period. Yearly add-ons are never renewed automatically. You will not be charged again unless you choose to renew.
8. Failed payments
If money was deducted but the payment shows as failed, your bank or Razorpay normally reverses it automatically within 5 to 7 working days. If it does not appear in that time, write to us with your bank transaction details and we will look into it for you.
Last updated: 10 November 2026